Realizing the Best of Both Worlds: An Engaged Workforce and More Satisfied Citizens

Employee engagement is the degree to which an employee is passionate about and committed to their job and organization. If staff are fully engaged in their jobs, then they will put in the extra effort needed to provide the best services possible. This report outlines options local governments can take to improve employee engagement, thereby improving productivity and reducing turnover; the first half of the report discusses how to match people with a job that aligns with their skills and passions, while the second half addresses how to shape the culture of the organization in order to bolster engagement.