Employment Connection: Demand-Driven Model Increases Job Placement

The report examines the transition of Employment Connection, a workforce-training agency in Cleveland and Cuyahoga County, to a demand-facing model, resulting in a significant increase in job placements and a higher percentage of successful job exits. The transition focused on meeting the human capital needs of local employers and resulted in more substantial outcomes despite the challenging regional economy. The report argues that the success of Employment Connection's transition emphasizes the importance of tailoring service-delivery models to the needs of clients, local employers, and the regional economy.