2022 New York City Local Law 0372-2022 Establishing an Office of Utility Advocate

This proposed ordinance establishes an Office of the Utility Advocate within the Department of Consumer and Worker Protection to represent the interests of residential utility customers. The Office is responsible for receiving feedback from City customers on their utility providers; advocating for utility customers at public hearings; assisting utility customers with accessing financial help to pay their utility bills; and educating City utility customers on their rights and methods to lower their utility bills.