Chicago's 2021 IT Strategic Plan

The 2021 IT Strategic Plan for the City of Chicago highlights technology as a catalyst for engagement, innovation, and improved quality of life for residents. Acknowledging the city's technological ambitions, the plan highlights achievements such as remote work adoption, expanded online government services, and enhanced census outreach. However, it also addresses challenges, including under-resourced IT staffing, outdated systems, and the need for a comprehensive modernization strategy to align with the city's objectives, proposing seven integrated goals and initiatives to overcome these constraints.