University of Wisconsin–Madison

Community Responder Programs: Understanding the Call Triage Process

Type Policy Brief or Report
Year 2021
Level City or Town, County, State
State(s) All States
Policy Areas Health, Public Safety
This policy brief highlights the different ways call triage can be used to inform and dispatch community responders. While most jurisdictions will ultimately create multiple opportunities for calls to be triaged and directed to community responders, many will likely begin with one approach to call triage until more resources are available. This report details two approaches to triaging mental health emergency calls.

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