LIFT-UP: Innovative City Strategy Reduces Utility Debt and Financial Insecurity for Residents

This report outlines the impact of the Local Interventions for Financial Empowerment Through Utility Payments initiative (LIFT-UP) which helped cities connect citizens to financial services while recouping revenue from unpaid utility bills. It found that residents who participated in the program had lower outstanding balances, made more frequent utility payments, and incurred fewer avoidable fees.