ProGov21 Policy Library

Public transit agencies nationwide are offering new payment options, but many of these methods have the potential to significantly increase the personal data collected by transit agencies and their private subcontractors. Once collected, the data can be accessed by other government...

Service contracting is a tool that government can use to improve transit service quality for riders and better position transit agencies to succeed in today's dynamic transportation industry. This report provides six case studies that show how cities have utilized service contracting...

Widespread workforce shortages at transit agencies impede stable access to employment and other necessary services, especially for those who depend entirely on mass transit to navigate their community. This report highlights the challenges agencies face as they attempt to restore...

Transit agencies are struggling to attract and retain workers due to changes in the labor market and workers' expectations. This report highlights how transit administrators can improve employee communications and strategic planning efforts to better meet their employee's needs. Examples...

Public transportation provides affordable mobility to millions of New Yorkers but the benefits of transit accrue unequally on the basis of race and income. This report identifies disparities in the affordability and accessibility of New York transit and provides recommendations to...