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The model ordinance centralizes the responsibility for promoting language access in city government in the Office of Neighborhood Engagement (ONE). The ordinance grants ONE increased funds to implement plans to hire multilingual employees. It also appoints ONE to collect the language-access surveys from each of the city's department's in order to analyze the surveys and present the finding to the City Council nine months after the survey process begins. ONE will also receive increase funding to translate written materials that provide vital information to LEP persons about municipal government services. Under the model ordinance, complaints will be collected through an online form prepared by the Chief Administrative Office. The form will be available in Spanish and Vietnamese online. Within the Chief Administrative Office, the Office of Performance Accountability would be charged with reporting the complaints to the respective departments within a week of the complaints being filed. The ordinance also prioritizes departments that offer emergency-related services and guarantees due process for LEP persons.
The model ordinance sets a standard for the city to make more efficient and sustainable decisions in its procurement. The ordinance requires the city to procure and contract for environmentally preferable products and services whenever possible, defining 'environmentally preferable' as products and services having less harmful effects on human health and the environment than competing alternatives. The ordinance requires environmental preferability to be assessed under a quantitative system, whereby one point is given for each environmentally preferable characteristic possessed. The ordinance allows the city's chief procurement officer flexibility in setting procedures to best meet the standard. The ordinance requires the city to give fair notice to current vendors and contractors of the new. The ordinance requires current vendors and contractors to be surveyed about product characteristics to aid the city in building a database of environmentally preferable products. The ordinance also calls for establishment of an environmental purchasing committee within thirty days of adoption. The committee will consist of seven members: three volunteer representatives of local non-profit environmental organizations, two volunteer representatives of the local business community, the city's chief procurement officer, and the city's director of property management. The committee will advise the Department of Finance, provide annual reports to the City Council, and offer ongoing assistance to improve the Chief Procurement Officer's compliance. The ordinance requires that all materials generated in connection with the policy be made available to citizens as public records.